Terms and conditions

These Terms and Conditions set out the rules for booking and providing services offered by SkiSail.Co Piotr Jaworowicz, conducting business in Poland, NIP: PL7773039746, hereinafter referred to as “SkiSail.Co” or the “Service Provider”.

The Terms and Conditions apply to winter services, in particular private ski lessons, Ski Guiding and instructor supervision, as well as summer services, in particular charter consulting, assistance with yacht bookings, skipper-led cruises, crewed cruises and other sailing services individually agreed with the Client.

For the purposes of these Terms and Conditions:

“Client” means a person making a booking, making a payment, submitting an inquiry or entering into an agreement with SkiSail.Co.

“Participant” means a person taking part in a lesson, Ski Guiding, cruise, charter or other service organized or supported by SkiSail.Co. The Client may also be a Participant.

“Winter Services” means private ski lessons, Ski Guiding and other skiing, snowboarding or instructor supervision services agreed with SkiSail.Co.

“SAIL Services” or “Summer Services” means charter consulting, assistance in selecting and booking a yacht, bareboat charter, skipper-led cruises, crewed cruises and other sailing services individually agreed with the Client.

“Shipowner” means the owner, operator or entity managing the vessel.

“Charter Partner” means a shipowner, broker, charter base, booking platform, marina or other third party involved in preparing or providing a charter or cruise.

“Skipper” means a person operating a vessel who holds the appropriate qualifications required for the relevant waters, vessel and nature of the cruise.

“Hostess” means a person supporting daily life on board within the scope specified in the individual offer, e.g. assisting with meal preparation, serving drinks or maintaining cleanliness in common areas.

Making a booking, paying for a Service, accepting an individual offer or participating in a Service constitutes acceptance of these Terms and Conditions. In the case of online bookings, the Client accepts the Terms and Conditions by ticking the appropriate box in the booking system or form.

1. Scope of Services

SkiSail.Co provides private ski lessons, skiing or snowboarding lessons for children and adults, instructor supervision, Ski Guiding, charter consulting, assistance with yacht bookings and sailing services individually agreed with the Client.

Winter Services may be provided in particular in the areas of Madonna di Campiglio, Pinzolo, Folgarida, Marilleva and other ski resorts individually agreed with the Client.

Winter Services are provided by SkiSail.Co or cooperating instructors holding the appropriate qualifications and required permits or authorizations to provide lessons in accordance with applicable regulations.

The agreement concerning Winter Services is concluded between the Client and SkiSail.Co. Payments for Winter Services are made to SkiSail.Co unless otherwise expressly specified in individual written arrangements.

Ski Guiding means guiding a Participant or group along officially open ski runs within the available infrastructure of the relevant ski resort. Ski Guiding does not include freeriding, ski touring, off-piste skiing, high-altitude skiing or the services of a mountain or alpine guide.

Within the scope of SAIL Services, SkiSail.Co may provide or support services including in particular:

• advice on selecting a yacht, catamaran, sailing area, departure port and route,

• assistance in finding an available vessel from a shipowner or Charter Partner,

• support in the bareboat charter booking process,

• organization of or assistance with skipper-led cruises,

• organization of or assistance with fully or partially crewed cruises,

• assistance in selecting a skipper, hostess or other onboard staff,

• preparation of a proposed route and cruise logistics,

• communication support between the Client and the shipowner, charter base or partner,

• other sailing services individually agreed with the Client.

The scope of SAIL Services depends in each case on the individual offer, selected cruise model, availability of vessels, shipowner’s rules, charter conditions, sailing area, country and arrangements between the parties.

SkiSail.Co may act as a consultant, intermediary, skipper, host, coordinator or entity supporting the booking process. The nature of cooperation, the party to the charter agreement, payment method, scope of responsibility, deposit rules, cancellation terms and scope of service are confirmed in each case in an individual offer or email correspondence before the booking is made.

2. No Status as a Travel Agency and Relations with Third Parties

SkiSail.Co is not a travel agency, tour operator or organizer of package travel within the meaning of regulations concerning package travel and linked travel arrangements.

Under these Terms and Conditions, SkiSail.Co does not sell travel packages involving the comprehensive organization of a trip as a package holiday. SkiSail.Co services are sports, instructional, sailing, consulting, intermediary, coordination or personal guiding services, according to the scope of the individual offer.

In particular, unless expressly stated otherwise in an individual offer, SkiSail.Co does not provide:

• air or land transportation,

• accommodation before or after a cruise or ski trip,

• ski passes,

• ski equipment rental,

• travel or sports insurance,

• meals outside the scope expressly specified in the offer,

• port fees, marina fees, buoys, fuel, deposits, local fees or vessel operating costs,

• services provided by third parties, such as hotels, airlines, transfers, restaurants, rental companies, shipowners, marinas or charter bases.

Any recommendations concerning hotels, apartments, equipment rental companies, restaurants, shipowners, yachts, marinas, transfers or other partners are provided for informational and supporting purposes.

If the Client uses the services of a third party, in particular a shipowner, charter base, hotel, rental company, restaurant, transfer operator or marina, the terms of use of those services are determined by the regulations, agreements, price lists and rules of the relevant third party.

SkiSail.Co is not a party to an agreement concluded between the Client and a third party unless an individual written offer expressly states otherwise.

If the scope of the Client’s individual inquiry goes beyond the standard Services covered by these Terms and Conditions and could require separate legal requirements, SkiSail.Co may refuse to fulfil such an inquiry or propose another legally compliant form of cooperation.

3. Website Use and Intellectual Property

The website available at https://skisail.co, hereinafter referred to as the “Website”, is operated by SkiSail.Co.

The official contact channel for SkiSail.Co is the email address: info@skisail.co. Additional contact channels, such as a contact form, WhatsApp or social media, may be provided as supplementary means of communication.

All materials published on the Website, including texts, original descriptions of offers, graphic design, logos, photographs and video materials, are protected by copyright and are owned by SkiSail.Co or used on the basis of appropriate licenses or permissions.

Copying, modifying, distributing or using Website content for commercial purposes without the prior written consent of SkiSail.Co is prohibited.

Information published on the Website is for informational, promotional and offer-related purposes. SkiSail.Co makes every effort to ensure that the information presented is current and accurate; however, details concerning instructor availability, dates, prices, partners, routes, vessels, ports, shipowners or conditions may change.

Information specified in a confirmed booking, individual offer, Charter Partner’s terms or email correspondence with SkiSail.Co is binding on the Client.

SkiSail.Co is not responsible for temporary Website unavailability, technical interruptions, booking system errors or disruptions caused by circumstances beyond SkiSail.Co’s control, to the extent permitted by applicable law.

In the event of technical problems with an online booking or contact form, the Client may contact SkiSail.Co by email at info@skisail.co.

The Website may contain links to third-party websites, including hotels, apartments, equipment rental companies, restaurants, shipowners, charter platforms, marinas or other partners. SkiSail.Co has no influence over the content, availability, privacy policies, terms and conditions or service rules of third parties.

Visiting a partner’s website and using its services is subject to the terms established by that partner. SkiSail.Co is not a party to an agreement concluded between the Client and a third party unless an individual written offer expressly states otherwise.

SkiSail.Co reserves the right to update, modify, suspend or remove Website content and functionality. Changes to the Website content do not affect the rights of Clients arising from previously confirmed and paid bookings.

4. Booking and Payment

Individual bookings for Winter Services are made through the integrated online booking system, i.e. the calendar available on the SkiSail.Co website.

Group, corporate, B2B, ski school and non-standard Winter Service bookings are handled individually by email at: info@skisail.co.

To block a date in the calendar and confirm instructor availability, payment for the Service is required in accordance with the terms specified in the booking system or individual offer.

For online bookings, payment of 100% of the selected Service is normally required at the time of booking, unless the booking system or individual offer specifies different payment terms.

A booking becomes valid and binding once payment has been confirmed by the payment operator or once the Client receives written booking confirmation from SkiSail.Co.

Booking confirmation is sent to the email address provided by the Client during booking. The Client is responsible for providing correct contact details and checking the accuracy of the selected service, date, time, location, number of Participants and instructor.

Payments for Winter Services are made to SkiSail.Co. Instructors do not accept payments directly from Clients on the slopes unless SkiSail.Co expressly agrees otherwise in an individual situation.

Prices shown in the booking system apply only to the Service selected by the Client. The price does not include a ski pass, equipment rental, insurance, transportation, meals, drinks or expenses at mountain huts unless an individual written offer expressly states otherwise.

One instructional hour for Winter Services consists of 55 minutes of lessons on the slopes and 5 minutes of technical and organizational time for the instructor.

Inquiries concerning cruises, charters, skipper-led cruises, crewed cruises and other SAIL Services are usually submitted via an inquiry form, by email, telephone, WhatsApp or another channel accepted by SkiSail.Co.

Submitting an inquiry form for SAIL Services does not constitute a booking or conclusion of an agreement. After receiving an inquiry, SkiSail.Co checks the availability of vessels, skippers, hostesses, shipowners or Charter Partners and prepares an individual proposal.

A SAIL Service booking becomes binding only after the Client accepts the individual offer and fulfils the payment conditions specified in the offer, agreement, booking confirmation or Charter Partner’s terms.

Depending on the selected arrangement, payment for SAIL Services may be made:

• to SkiSail.Co,

• directly to the shipowner or Charter Partner,

• partly to SkiSail.Co and partly to the shipowner, skipper, hostess or another partner,

• in another manner specified in the individual offer.

Before booking, the Client will be informed who is the party to the charter agreement, to whom payment should be made, the payment schedule and the rules concerning cancellation, deposits and additional charges.

The price specified in a SAIL offer includes only the elements expressly described in that offer. In particular, unless the offer states otherwise, the price may not include a refundable deposit, fuel, port fees, marina fees, buoys, local fees, transfers, groceries, drinks, meals for the skipper or hostess, final cleaning, the shipowner’s starter package, insurance, additional equipment fees or other operating costs.

5. Right of Withdrawal, Cancellation and Refunds

Winter Services offered by SkiSail.Co are services related to sport, recreation and leisure provided on a specific date or during a specific period.

Therefore, unless mandatory provisions of law provide otherwise, the Client does not have a statutory right to withdraw from a distance contract after booking a Service for a specific date.

Regardless of the above, we respect the time of our Clients and instructors and therefore apply transparent cancellation rules for Winter Services:

More than 14 days before the scheduled start of the first lesson or Winter Service

The Client may cancel the booking and receive a refund of the amount paid, subject to any non-refundable payment operator fees, if such fees apply and their deduction is permitted under applicable law.

From 7 to 14 days before the scheduled start of the first lesson or Winter Service

In the event of cancellation, the Client may receive a refund of 50% of the amount paid or a voucher worth 100% of the amount paid, valid for 24 months from the date of issue.

Less than 7 days before the scheduled start of the first lesson or Winter Service

A standard refund or voucher cannot be provided due to the date being blocked in the calendar and the instructor’s readiness to provide the Service.

In the event that a Participant fails to appear for a lesson without prior contact, i.e. a no-show, the amount paid is non-refundable and the lesson will not be rescheduled.

A voucher may be used for the Services specified in the voucher, subject to date availability, the current price list and booking rules applicable at the time of use. A voucher cannot be exchanged for cash unless mandatory provisions of law provide otherwise.

For SAIL Services, cancellation, refund, deduction, payment, voucher, deposit and non-refundable cost rules are specified individually in the offer, agreement, booking confirmation or the terms of the shipowner or Charter Partner.

The Client acknowledges that in the case of yacht charters, cruises, skipper, hostess or external partner services, certain payments, deposits, instalments, administrative fees, shipowner packages or booking costs may be non-refundable in accordance with the terms of the relevant shipowner, partner or individual offer.

Refunds made by SkiSail.Co are processed within 14 business days from acceptance of the cancellation by SkiSail.Co, generally using the original payment method used for the purchase.

SkiSail.Co is not responsible for the timing of refunds made by shipowners, payment operators, Charter Partners or other third parties if payment was made directly to those entities or if the refund depends on their decision or procedures.

6. Sudden Illness, Injury and Exceptional Circumstances

We understand that accidents happen. In the event of sudden illness or injury of a Participant that prevents participation in a Winter Service, SkiSail.Co may offer to reschedule the lesson to another available date during the stay.

If rescheduling is not possible, SkiSail.Co may offer a voucher for future use, valid for 24 months from the date of issue.

SkiSail.Co may request basic confirmation that participation is impossible, without requiring detailed medical records or a diagnosis. The document should only confirm that the Participant cannot take part in sports activities on the relevant date.

Each such case is considered individually and with empathy, but this does not constitute an automatic right to a refund, particularly if the notification is made less than 7 days before the start of the first Service.

For SAIL Services, sudden illness, injury, late arrival for a cruise, inability to reach the port or other personal circumstances of the Client or Participants are handled in accordance with the individual offer, shipowner’s terms, Charter Partner’s terms or purchased travel insurance. SkiSail.Co recommends purchasing appropriate travel insurance covering trip cancellation, medical expenses, assistance and water activities.

7. Changes to Bookings and Transfer to Another Person

A change to the date or time of a Winter Service booking at the Client’s request is possible only subject to the availability of instructors from SkiSail.Co and requires confirmation by email.

A date change requested more than 7 days before the start of the first Winter Service may be made without additional charges, provided that an appropriate instructor and date are available.

A date change requested less than 7 days before the start of the first Winter Service will be considered individually and may not be possible due to the blocked calendar and the instructor’s readiness to work.

A Winter Service booking may be transferred to another person designated by the Client, for example another family member, provided that SkiSail.Co is informed by email at least 24 hours before the scheduled start of the lesson.

The person to whom the booking is transferred must meet the participation requirements for the relevant Service, including having an appropriate skill level, functioning equipment, a ski pass and the required insurance.

In the case of transferring a booking to a minor, the Client confirms that they have the consent of the parent or legal guardian for the minor’s participation in the lessons.

For SAIL Services, the possibility of changing the booking, date, vessel, Participants or transferring the booking to another person depends on the individual offer, shipowner, Charter Partner, vessel availability and crew list requirements. Changes may involve additional costs or require approval from third parties.

8. Cruise Costs, Deposit and Yacht Cash

The Client acknowledges that the total cost of a cruise or charter may consist of several elements, including:

• the charter price of the vessel,

• the remuneration of the skipper, hostess or crew,

• shipowner fees and mandatory packages,

• a refundable deposit, i.e. security deposit,

• yacht cash,

• fuel,

• port, marina, buoy and berthing fees,

• groceries and drinks,

• local, tourist, transit or administrative fees,

• transfers,

• insurance,

• additional equipment or services ordered by the Client.

The refundable deposit secures the shipowner or vessel owner against damage, missing equipment, delays, additional costs or other events provided for in the charter agreement. The amount, form and settlement rules for the deposit depend on the shipowner, vessel, country and conditions of the specific charter.

Yacht cash means a shared contribution from the Participants towards ongoing cruise costs, such as fuel, port fees, marinas, buoys, groceries, drinks, water, electricity in marinas and other operating costs. The amount of yacht cash depends on the route, travel style, number of Participants, local prices and the crew’s decisions.

If a skipper, hostess or other onboard staff member participates in the cruise, the Client and Participants are required to provide them with meals during the cruise unless the individual offer states otherwise.

SkiSail.Co makes every effort to clearly present known mandatory costs and foreseeable additional costs before booking. However, some costs may depend on the actual course of the cruise, fuel consumption, choice of ports, local prices, weather conditions, the skipper’s decisions or the shipowner’s rules.

9. Weather and Operational Conditions — Winter Services

Ski lessons and Ski Guiding take place in typical winter conditions, including snowfall, rain, fog, low temperatures, reduced visibility, wind, changes in snow quality or more difficult slope conditions, provided that the ski lifts and runs allow the lessons to take place.

Weather deterioration, snowfall, rain, low temperatures, fog, wind, reduced visibility, soft snow, ice or more difficult skiing conditions alone do not constitute grounds for cancellation, rescheduling or a refund at the Client’s request.

The instructor may adjust the location, route, pace, exercises or nature of the lesson to current weather conditions, the Participants’ skill levels, available infrastructure and safety rules.

Partial closure of runs, lifts or parts of a resort does not automatically entitle the Client to a refund if the Service can be provided in another available part of the resort, on different-level runs or in a modified form.

If the resort operator officially closes lifts or runs in a manner that prevents the whole or part of a Winter Service from taking place, SkiSail.Co will offer the Client, depending on the circumstances and availability:

• a change to the schedule,

• transfer of unused hours to another available date,

• a voucher valid for 24 months from the date of issue,

• or a refund for the unused part of the Service.

The decision as to whether conditions allow the lesson to take place is made by SkiSail.Co or the instructor, taking into account communications from the resort operator, infrastructure availability, the Participants’ skill levels and safety rules.

The Client’s decision not to participate due to a subjective assessment of the weather, discomfort, fatigue, cold, poor visibility or more difficult slope conditions does not entitle the Client to a refund or automatic rescheduling.

SkiSail.Co is not responsible for decisions made by ski resort operators, lift closures, run closures, infrastructure limitations, lift queues, technical interruptions, snow conditions or other circumstances beyond SkiSail.Co’s control.

10. Weather Conditions, Safety and Cruise Route — SAIL Services

Cruises and charters take place in maritime conditions that may change dynamically. The Client acknowledges that wind, waves, rain, storms, heat, changes in forecasts, limited visibility, decisions of ports, marinas, shipowners or local authorities may affect the course of the cruise.

The planned cruise route is indicative unless the individual offer expressly states otherwise. The final route, ports of call, departure and arrival times and sailing decisions depend on weather conditions, safety, the skipper’s decisions, marina availability, shipowner restrictions, the condition of the vessel and local regulations.

The skipper operating the vessel has the right and obligation to make decisions regarding the route, departure from port, remaining in port, changing ports, shortening a leg, changing the berthing location or changing the daily plan if deemed necessary for the safety of the crew, vessel or other waterway users.

A change of route or inability to reach a specific bay, island, port, restaurant or attraction indicated in the indicative plan does not constitute grounds for a refund, price reduction or compensation if it results from weather conditions, the skipper’s decision, safety rules, infrastructure restrictions or circumstances beyond SkiSail.Co’s control.

SkiSail.Co is not responsible for weather conditions, decisions of ports, marinas, local authorities, shipowners, vessel operators, technical delays, infrastructure limitations, lack of berthing spaces, decisions of an external skipper or other circumstances beyond SkiSail.Co’s control.

11. Participant Obligations — Winter Services

The Client and each Participant are required to arrive at the meeting point on time, prepared to begin the lesson, with a valid ski pass, functioning and appropriately fitted ski equipment and clothing suitable for the weather conditions.

The Participant is required to wear a protective helmet and have the required insurance in accordance with applicable Italian regulations and the rules of the relevant ski resort.

SkiSail.Co also recommends that every Participant have appropriate travel and sports insurance covering winter sports, medical expenses, assistance, personal accident insurance and third-party liability.

Late arrival by the Client or Participant results in the Service being shortened by the amount of time of the delay and does not entitle the Client to a refund, price reduction or extension of the lesson.

The Participant must follow the instructor’s instructions, the rules of the relevant ski resort, slope safety rules and generally accepted skier conduct rules, including the FIS rules.

The Participant must ski responsibly, at a speed appropriate to their abilities, the conditions on the run, traffic levels and the instructor’s instructions.

The Client declares that the Participant’s health permits participation in ski lessons or Ski Guiding. In the event of illnesses, injuries, mobility limitations, fear, previous injuries or other circumstances that may affect safety, the Client should inform SkiSail.Co or the instructor before the lesson begins.

The Participant may not take part in lessons while under the influence of alcohol, drugs, intoxicating substances or medication that may impair concentration, reflexes, coordination or the ability to ski safely.

In the case of minors, the Client confirms that they are a parent, legal guardian or have the consent of a parent or legal guardian for the child’s participation. The parent or guardian should be available by telephone during the lesson.

The Client is responsible for the accuracy of the information provided during booking, in particular regarding age, skill level, health condition and number of Participants.

12. Participant Obligations — SAIL Services

The Client and each cruise Participant must follow the skipper’s instructions, onboard safety rules, vessel regulations, shipowner’s regulations, marina and port rules and regulations applicable in the relevant waters.

The Participant must arrive at the cruise departure point on time, with a valid identity document or passport, documents required by the shipowner, travel insurance and personal belongings appropriate for the cruise.

In the case of a bareboat charter, the Client or person designated as skipper must have valid licenses, qualifications, experience and documents required by the shipowner, charter country and local regulations. The shipowner or charter base may refuse to release the vessel if it considers the documents, qualifications or experience provided insufficient.

The Client is responsible for the accuracy of information provided to SkiSail.Co, the shipowner or Charter Partner, in particular regarding the number of Participants, age, qualifications, experience, documents, health condition, special needs and preferences.

A Participant may not take part in a cruise or remain on board in a manner that endangers safety, in particular while under the influence of alcohol, drugs, intoxicating substances or medication that impairs coordination, concentration or the ability to behave safely on board.

Alcohol consumption on board or during stops may be restricted by the skipper’s decision, vessel regulations, safety rules, local regulations or the nature of the cruise.

In the case of minors, the Client confirms that they are a parent, legal guardian or have the consent of a parent or legal guardian for the child’s participation in the cruise. The parent or guardian is responsible for the child’s behaviour on board unless the parties agree otherwise in the individual offer.

The Client and Participants must take care of the vessel, its equipment, common areas and items entrusted to them during the cruise. Damage caused by Participants may be settled in accordance with the shipowner’s rules, charter agreement, deposit rules or applicable law.

13. Liability and Risks Related to Winter Services

SkiSail.Co provides Winter Services with due care, in accordance with its qualifications, safety rules and the nature of the selected Service.

Skiing and snowboarding are sports involving a natural and increased risk of falls, injuries, collisions with other slope users, changing weather and snow conditions and other events that cannot be completely eliminated even when due care is exercised.

The Participant takes part in lessons with full awareness of the risks associated with winter sports. Participation in a lesson or Ski Guiding does not guarantee the avoidance of falls, injuries or accidents or the achievement of a particular training result.

SkiSail.Co is not responsible for damage resulting from:

• failure by the Participant to follow the instructor’s instructions,

• failure to follow the ski resort’s rules or FIS rules,

• skiing at a speed inappropriate for the Participant’s abilities or conditions,

• incorrectly selected, defective or incomplete equipment,

• lack of required insurance,

• concealment of information concerning the Participant’s health, injuries or limitations,

• the behaviour of other slope users,

• actions or omissions of the ski resort operator,

• weather, snow or technical conditions beyond SkiSail.Co’s control,

• loss, destruction or abandonment of personal belongings by the Participant.

14. Liability and Risks Related to SAIL Services

Sailing, sea cruises, yacht charters and being on board a vessel involve natural risks that cannot be completely eliminated. These risks include, in particular, vessel heeling, waves, slippery surfaces, limited space, changing weather conditions, seasickness, possible injury, delays, route changes, damage to personal belongings and other events typical of water activities.

The Participant takes part in a cruise or charter with full awareness of the risks associated with water activities. Participation in a cruise does not guarantee specific weather, route, ports, attractions, number of sailing hours, absence of seasickness or achievement of a particular recreational or training result.

SkiSail.Co provides its SAIL Services with due care, in accordance with the scope of the individual offer, its qualifications, safety rules and the nature of the relevant Service.

SkiSail.Co is not responsible for damage resulting from:

• failure by the Participant to follow the skipper’s or crew’s instructions,

• violation of the vessel, shipowner, port, marina or local regulations,

• providing false information concerning documents, qualifications, health condition, experience or number of Participants,

• actions or omissions of the shipowner, charter base, marina, port, Charter Partner, external skipper, hostess or other third party,

• weather, maritime, technical or logistical conditions beyond SkiSail.Co’s control,

• refusal by the shipowner or charter base to release the vessel for reasons attributable to the Client or Participants,

• damage to, loss of or abandonment of personal belongings by Participants,

• damage caused by the Client or Participants,

• costs deducted from the deposit by the shipowner in accordance with the charter agreement.

SkiSail.Co’s liability for non-performance or improper performance of a Service, insofar as its limitation is permitted by applicable law, is limited to the amount actually paid by the Client to SkiSail.Co for the specific Service to which the claim relates.

The limitation of liability does not apply where liability cannot be excluded or limited under mandatory provisions of law, in particular for damage caused intentionally.

15. Right to Refuse or Interrupt Services

The instructor has the right to refuse to begin or to interrupt a ski lesson, Ski Guiding or another Winter Service if they consider that continued participation may endanger the Participant, instructor, other Participants or other persons on the slopes.

This applies in particular where the Participant:

• is under the influence of alcohol, drugs, intoxicating substances or medication that impairs the ability to ski safely,

• behaves aggressively, vulgarly or disregards the instructor’s instructions,

• seriously violates slope safety rules, ski resort regulations or FIS rules,

• skis in a manner dangerous to themselves or others,

• does not have a valid ski pass, required insurance, helmet where required or appropriate equipment,

• provided false information concerning their skiing level, age, health condition or number of Participants,

• does not meet the minimum skill level required for the selected Service, particularly Ski Guiding.

The skipper, SkiSail.Co, shipowner or Charter Partner may refuse to begin, interrupt or restrict a Participant’s participation in a cruise or charter if the Participant’s behaviour endangers themselves, other Participants, the crew, the vessel, equipment or other persons.

This applies in particular where the Participant:

• is under the influence of alcohol, drugs, intoxicating substances or medication that impairs the ability to behave safely on board,

• behaves aggressively, vulgarly, dangerously or disregards the skipper’s instructions,

• violates safety rules, vessel, shipowner, port or marina regulations,

• damages the vessel, equipment or belongings of other Participants,

• refuses to provide data or documents required for the charter or crew list,

• provided false information concerning qualifications, documents, age, health condition, experience or number of Participants,

• by their behaviour prevents the safe or peaceful operation of the cruise.

If participation in a Service is refused, interrupted or restricted for reasons attributable to the Client or Participant, the Client is not entitled to a refund for the unused Service time, to the extent permitted by applicable law.

Where possible and safe, the instructor or skipper may offer a change to the nature of the lesson, pace, location, route or scope of the Service. The instructor’s or skipper’s decision regarding safety is binding on Participants.

In the case of minors, the instructor or skipper may contact the parent or guardian indicated during booking if the child’s continued participation in the Service is not possible or requires a guardian’s decision.

16. Group Inquiries, Schools, Corporate Trips and Group Cruises

For instructor services, Ski Guiding or lessons for organized groups, schools, ski schools, several families, groups of friends or companies, the terms of cooperation are agreed individually by email or in a separate agreement.

Individual arrangements may include, in particular: date, location of lessons, number of Participants, number of instructors, group levels, schedule, scope of Services, price, payment method and cancellation rules.

The group organizer must provide SkiSail.Co with a list of Participants including information about age, skill level, any limitations and preferred scope of lessons no later than 7 days before the start of the first Winter Service unless the parties agree otherwise.

The group organizer is responsible for providing Participants with key organizational information, including the meeting place and time, the need to have a ski pass, functioning equipment, appropriate clothing, required insurance and compliance with slope safety rules.

The group organizer confirms that each Participant has a valid ski pass, required insurance, appropriate equipment and a health condition permitting participation in ski lessons.

In the case of minors, the group organizer must ensure that the required consent of parents or legal guardians for children’s participation has been obtained and provide SkiSail.Co with the contact details of the person responsible for the group.

If the actual skill level of Participants, number of people, level of preparation or slope conditions differ from the information provided before the lessons, SkiSail.Co or its instructors may change the lesson plan, group division, route, pace or scope of the Service in order to maintain safety and quality.

For group, corporate, family, incentive cruises or charters for larger groups, the terms of cooperation, parties to agreements, scope of service, payment schedule, cancellation rules, liability, deposits, yacht cash, Participant obligations and data required for the crew list are agreed individually before booking.

The SAIL group organizer is responsible for providing Participants with key information concerning the cruise, in particular the date, departure port, documents, safety rules, insurance, luggage, onboard obligations, additional costs and rules specified by the shipowner, skipper or Charter Partner.

SkiSail.Co does not act as a tour operator in relation to group, corporate or group cruise trips. Accommodation, transportation, flights, transfers, insurance, meals, ski passes, yacht charter, port fees, deposits, yacht cash and other elements of a trip remain the responsibility of the Client, group organizer or relevant third party unless the individual offer expressly states otherwise.

17. Photos, Video Materials and Image Rights

During lessons, cruises or other SkiSail.Co Services, instructors, skippers or cooperating persons may take photographs or short video recordings only when this has been agreed with the Client or Participant and does not interfere with safety or the course of the Service.

The use of a Participant’s image for marketing, promotional or informational purposes, in particular on the SkiSail.Co website, social media, advertising materials or portfolio, requires a separate voluntary consent from the Participant.

In the case of minors, consent to the use of the child’s image must be given by a parent or legal guardian.

Refusal to consent to the use of an image does not affect the possibility of participating in the Service or the quality of the Service provided.

Consent to the use of an image may be withdrawn at any time by contacting info@skisail.co. Withdrawal of consent does not affect the lawfulness of the use of materials made before the withdrawal.

SkiSail.Co may use photographs or video materials only within the scope covered by the consent provided. Materials will not be used in a manner that violates the good name, dignity or privacy of the Participant.

If the Client or Participant does not want photographs or recordings to be made during the Service, they should inform SkiSail.Co, the instructor or skipper before the Service begins.

The provisions of this section also apply to photographs and video materials taken during cruises, charters, stays on board, in marinas, ports and during activities related to SAIL Services.

18. Personal Data and GDPR

The data controller is SkiSail.Co Piotr Jaworowicz, NIP: PL7773039746, contact: info@skisail.co.

Personal data provided by Clients through the booking form, inquiry form, email correspondence, payment system or other contact channels is processed for the purpose of:

• handling bookings,

• preparing individual offers,

• providing Services,

• organizational communication with the Client,

• processing payments,

• issuing accounting documents,

• handling complaints, cancellations or booking changes,

• pursuing or defending potential claims,

• fulfilling obligations arising from legal regulations.

In the case of SAIL Services, personal data may also be processed for the purpose of preparing inquiries, checking vessel availability, contacting shipowners, charter bases, skippers, hostesses and Charter Partners, preparing crew lists, handling charter documents, settlements, payments, deposits, complaints and fulfilling obligations arising from local regulations.

If separate consent is given, personal data, including an image, may also be processed for SkiSail.Co’s marketing, promotional or informational purposes.

Providing data necessary for booking or preparing an offer is voluntary but necessary to conclude an agreement, prepare an offer or provide the Service.

Personal data may be transferred to entities supporting SkiSail.Co in providing Services, in particular payment operators, booking system providers, accounting providers, hosting providers, communication tools, instructors, skippers, hostesses, shipowners, charter bases, marinas, Charter Partners and authorized public authorities, only to the extent necessary to achieve the relevant purpose.

The Client has the right to access their data, correct it, restrict its processing, delete it, transfer it, object to its processing and withdraw consent where processing is based on consent.

The Client also has the right to lodge a complaint with the competent supervisory authority responsible for personal data protection.

Personal data is stored for the period necessary to provide the Service, process payments, fulfil accounting obligations, settle accounts, handle complaints and potential claims, in accordance with applicable law.

Detailed rules concerning the processing of personal data, the use of cookies and analytical tools are described in a separate Privacy Policy available on the SkiSail.Co website.

19. Complaints, Applicable Law and Dispute Resolution

In the event of concerns regarding the provision of a Service, the Client may submit a complaint by email to: info@skisail.co.

A complaint should include the Client’s name and surname, the date and type of Service, a description of the situation and the expected method of resolving the matter.

SkiSail.Co will consider complaints within 14 days of receiving them unless additional information is required from the Client, instructor, skipper, shipowner, Charter Partner or another entity involved in providing the Service.

The parties shall first seek to resolve amicably any disputes arising from the booking or provision of Services.

In matters not regulated by these Terms and Conditions, Polish law applies, subject to mandatory provisions of law applicable to consumers, regulations applicable at the place where the Service is directly provided and the terms of third parties where the Client enters into an agreement directly with such third party.

In the case of Clients who are consumers, disputes shall be resolved by courts having jurisdiction in accordance with applicable law.

In the case of Clients who are not consumers, in particular businesses, companies, schools or group organizers, disputes may be resolved by the court having jurisdiction over the registered office of the Service Provider, unless an individual agreement or mandatory provisions of law provide otherwise.

20. Final Provisions

These Terms and Conditions enter into force on the date of publication on the Website at www.skisail.co and apply to bookings and inquiries made from that date.

SkiSail.Co reserves the right to amend these Terms and Conditions, in particular in the event of changes in legislation, changes to the way Services are provided, changes to the booking system, changes to payment methods, changes to the cooperation model with partners or the need to clarify organizational rules.

Changes to the Terms and Conditions become effective upon publication on the SkiSail.Co website unless a later effective date is specified in the amendment.

Bookings made and paid for before an amendment to the Terms and Conditions shall be governed by the Terms and Conditions in force on the date of booking unless the amendment is beneficial to the Client or results from mandatory provisions of law.

If any provision of these Terms and Conditions is found to be invalid, ineffective or unenforceable, this shall not affect the validity of the remaining provisions. In such a case, the parties shall apply a provision as close as possible to the economic and organizational purpose of the original provision, in accordance with applicable law.

The Terms and Conditions may be made available in different language versions. In the event of discrepancies between language versions, the Polish version shall be the primary version unless an individual agreement or offer expressly provides otherwise.

Last updated: 30 July 2026